Device Submission
By submitting your device for repair, you authorize NovaTech Services to perform diagnostic testing and the agreed-upon repair services. You confirm that you are the owner of the device or have authorization from the owner to submit it for repair.
All devices must be shipped to us using a trackable shipping method. NovaTech Services is not responsible for devices lost or damaged in transit to our facility. We recommend insuring your shipment for the full value of the device.
Diagnosis & Estimates
Upon receipt of your device, our technicians will perform a diagnostic assessment. A written estimate will be provided before any repair work begins. Diagnostic fees may apply and will be disclosed upfront.
If you decline the repair after receiving an estimate, a diagnostic fee may be charged. Your device will be returned to you at your expense.
Data Responsibility
You are solely responsible for backing up all data on your device before submitting it for repair. NovaTech Services is not responsible for any data loss that may occur during the repair process, even if such loss is caused by our negligence.
We strongly recommend performing a complete backup of your device before shipping it to us. We may need to perform a factory reset as part of the repair process.
Repair Completion & Return
Upon completion of the repair, we will notify you via email. Return shipping costs are the responsibility of the customer unless otherwise agreed. We will ship your device back using a trackable method.
Devices not claimed within 90 days of repair completion may be subject to storage fees or disposal in accordance with applicable law.
Third-Party Parts
Some repairs may require the use of third-party or aftermarket parts. We will inform you when OEM (original equipment manufacturer) parts are unavailable or when third-party parts offer a cost-effective alternative. Third-party parts may affect device warranties from the original manufacturer.
Unrepairable Devices
If your device is determined to be unrepairable, you will be notified and given the option to have the device returned at your expense or disposed of by NovaTech Services. A diagnostic fee may apply for unrepairable devices.