Repair Service Refunds
If you are not satisfied with a repair service, please contact us within 90 days of receiving your device. We will first attempt to resolve the issue under our warranty policy. If we are unable to resolve the issue, we may offer a partial or full refund at our discretion.
Refunds for repair services are evaluated on a case-by-case basis. To request a refund, contact us at [email protected] with your ticket number and a detailed description of the issue.
Diagnostic Fee Refunds
Diagnostic fees are non-refundable once the diagnostic assessment has been completed. If you proceed with the repair after receiving an estimate, the diagnostic fee will be applied toward the total repair cost.
Parts & Product Purchases
Parts and products purchased from NovaTech Services may be returned within 30 days of purchase in their original, unused condition with original packaging. Items must be accompanied by the original receipt.
Installed parts are not eligible for return. Refurbished devices sold by NovaTech Services carry a 30-day return policy. The device must be returned in the same condition as sold.
Non-Refundable Items
The following are non-refundable: diagnostic fees after assessment is complete; software installation and configuration services; data recovery services (regardless of outcome); shipping and handling fees; and services already rendered.
Refund Processing
Approved refunds will be processed within 5–10 business days. Refunds will be issued to the original payment method. We are not responsible for delays caused by your bank or payment processor.
Contact Us
For refund requests or questions about our refund policy, please contact us at [email protected]. Include your ticket or order number and a description of your concern.